Terrible Service

Dear Paxum Support Team,

I am writing to express my frustration and disappointment regarding recent changes and issues with your services, which have resulted in a significant financial loss for me.

Due to the removal of the EFT external card option in our region and technical issues with your banking partner, I was forced to explore alternative transfer methods. Despite never having used cryptocurrency before, I followed the instructions provided by your customer consultant. Unfortunately, critical information was omitted, and I was not informed that the transfer needed to be from a USDC to a USDC wallet. Consequently, the funds were sent to Ethereum and are now lost in the blockchain.

This situation has caused me considerable distress and financial loss. I am extremely disappointed with Paxum's lack of clear communication and support in this matter. As a result, I will no longer be using Paxum services.

I hope you understand the gravity of this situation and take immediate steps to prevent similar issues for other users in the future.

Sincerely, Melissa Edwards *** ***