Paxum Address Verification

I am so frustrated with Paxum! Their verification process is so bad. So to have your account confirmed you have to submit proof of identity and proof of address. Fair enough. Identity verification went smoothly, no hassles whatsoever. But dear goodness!! Proof of address is a mission beyond! So I choose a bank statement, which they reject cause it's a screenshot, also, fair enough. Resubmit with a picture, gets rejected AGAIN, it's not in colour. Resubmit with a phone bill, gets rejected AGAIN with absolutely no reason at all, their support system is useless, they just reply with, “your query has been forwarded to the relevant department”. The frustration is beyond. So they advise me to upload the original PDF document. The mobile app does not even provide you with an option to do that! So on to the laptop I go, submit the original PDF EXACTLY has it was saved from my banking app. And BOOM!! Stays in pending status for more than 3 days. As I am typing this, my submission is still in pending status. This is so unprofessional with no support. I have money that I need to transfer to Paxum so that I can get a payout of money that I desperately need!

PS: I have been struggling with this for over a week! A WEEK!!