You are better off with a real coureir.

The PEP crew are mostly amazing with the booking part of the PAXI process. BUT, when there is an issue and you need to contact PAXI, it is PAINFUL on another level... The WhatsApp line is a horror... if the BOT does not know how to help you... you must try work with a HUMAN, and they don't even read the replies before closing a ticket on you... RUDE! Trying the telephone line is not any better, the autodial number is wrong, so when you manually call in, the line is so poor I think they re still on a Dial-up internet... maybe that also explains the WhatsApp disaster.

I may sound a little irritated and this is because I have been through this a number or times and PAXI is simply not improving.

PS I tried to e-mail too, oh gosh, seriously, I got a reply, so someone received the message, but I am still waiting for the response to me actual question.