Worst Service Standards

I sent a parcel on 07/07/2020 from Moruleng Mall Pep North West to Greenacres Mall Pep Port Elizabeth. I have been trying to get clarity as to what happened to my parcel as it never reached its Destination. They finally acknowledged the fact that the parcel was lost after they conducted their investigations. They promised to initiate a process of refund. Now its over a month waiting from them and its over three months since the start of this transaction. I phoned them using my own airtime and i spoke to different consultants namely Marco, Namhla, Theodore, Melumzi, Mark, Siphosihle and the manager Rafik. This thing is still not resolved after three months.