WORST SERVICE EVER

The worst service ever. I sent a parcel over a month ago via Pep Northgate & it still hasn't been delivered. I have spoken to over 10Agents but none has been helpful. I have gone back to the Pep at my own cost to check what the delay was & yes my parcel was still there. Up to now my parcel has not been sent & Paxi is not being helpful at all. They want me to keep going to Pep Northgate at my own cost regardless of the fact that i have gone twice even after paying for their service. I told them if they can't send my parcel they must refund me & send the parcel to my house because i cant keep doing up s & downs wasting my resources whilst they just chill & chow our monies. Im veey frustrated as i write this because the recipient needed this parcel 3 weeks ago