WORST CUSTOMER SERVICE PIXI PEP

My nephew sent a parcel for me from Boitekong with the Paxi service which was supposed to be posted 3to 5 working days but the teller sent it 7to 9 days.I tried to explain that it's their mistake and I need the parcel as soon as possible,even offered to pay extra cash or to collect at their hub because the parcel was only collected from Boitekong four days after it was posted and now lies in the jhb hub 3 days without transit...they STILL REFUSE ME TO GO FETCH IT MYSELF...they admit that it's their fault but they can't resolve the matter I MUST JUST WAIT and I'm leaving that means I must find another way or go get another item to replace that as I needed it for my nephew's wedding.SAD AND DISSATISFIED DISSAPOINTED OF THE WORST SERVICE EVER...PIXI PEP WON'T USE IT EVER AGAIN AND IT WAS THE FIRST TIME I USE IT.