WORSE EXPLANATION FROM SUPPORT

MY PARCEL WAS SENT IN PORT ALFRED IN EC TO PLETTENBERG BAY IN WC , IT WENT TO PE THEN DURBAN BACK TO PE THEN GEORGE EVEN NOW IT HAS NOT ARRIVED IN PLET , I WONT BE SUPPRISED IF IT CAN BE IN HEAVEN NOR HELL THE NEXT TIME I TRACK IT , PAXI SUPPORT THINK IT HAD TO GO TO DURBAN FOR SCANNING ,D***, BUT OTHER PARCEL I SENT DO NOT GO TO DURBAN FOR SCANNING ..I STILL NEED EXPLANATION OR APOLOGY