VERY VERY VERY POOR

I had a parcel from Pretoria to Cape Town with Paxi, and I am very very disappointed. When I received my parcel on 14 August 2020 - I went back to work and opened my parcel just to find my goods badly damaged! I then immediately called Paxi customer service and the lady informed me that they will not be liable for the damages done as I did not OPEN MY PARCEL AT PEP??? Is this a new thing? I was also not informed to do so before I left, anyway. So I called in again to speak to someone else and there was a very friendly lady that assisted me, and said that she will give this through to management to contact me. So 3 days later a man called me and assisted me and said that they can reimburse me, I then said it will be fine but I am more interested in getting my goods. He then said he will just speak to his manager again and will get back to me. So today is 10 September 2020, I have not yet received a call back or any response. I also went on their site and logged 4 tickets and still no response. I am very very disappointed - please stick to your normal trusted courier services as Paxi do not care please rather use someone else.