VERY BAD SERVICE DELIVERY

I sent my parcel using PAXI (PEP Fourways Mall) on the 14th of October and paid for their most expensive option because i wanted my parcel to be delivered soon.

This was my first time using PEP and PAXI.i was looking forward to a quick and affordable way to get my parcel delivered without any hassles.

Little did i know that on the 07 of November my parcel is still stick in Boksburg and i had to contact t PAXI and an escalation case was created on the 03rd of November . They mentioned it takes about 48hours turnaround time to get a response. Till today i haven't heard anything. I contact them Wednesday on the 12th of November and still no communication nor update.

I am living if anything happens to my parcel i will sue this company and t=why cant they bring it back to me.