VERY BAD AND POOR SERVICE EVER.

VERY BAD and POOR SERVICE .on the 21 May 2019 I send my parcel from pep PE to Idutywa I paid for it to be there in 5-7 days, but my parcel was never delivered ad on the 23rd May when i check the status of my parcel was "short received " since that day ive been calling up and down looking for my parcel they tell me that its with the courier and the only way they communicate with the courier people is via email. Yesterday I spoek to the Paxi manager Ngelo Carolus but nothing changed he told me the same story they keep tell everyone, he also promised to call me back today with feedback but dololo. When i ask them what happens if you parcel is lost they told me that they pay R500 compensation regardless of how much your goods cost. I'd advice the Paxi company to just close because all they promise to people is lies, their customer service is too bad even the manager is not fit enough to handle customers. He doesn't even have the authority to call the courier service they use. The only way they escalate emergencies is via email. I've never hear such agreement in my whole life, how do you work with people you can't communicate via telephone?