Use PUDO instead!

Completely unsatisfied and upset at their lack of professionalism and accountability. Having paid for delivery set for 3-5 working days, they delivered on day 6, while my tracking info said that the package was being carried up and down by the courier for the past 3-5 days. Mind you, I called the call center and used their WhatsApp platform to do multiple follow-ups beforehand. Imagine my dismay when they refused to give me my money back for paying that R109 (3-5 day delivery) instead of the normal R59 (7-9 day delivery). They're telling me the courier was the problem BUT won't tell me who the courier is??? This is very strange, and I will not be using PAXI ever again. Their business ethics are questionable because why are they refusing to refund me for a service I paid extra for? They say they are not liable for a delay in their service by 1 day and yet they got the whole R109 which I paid for a speedy service. I escalated the issue as far as I could. The best they could do, apparently, was to lodge an official complaint with the mysterious courier service provider. I refuse to be taken advantage of even for a measly R109. I will not pay for a service I did not receive as a customer. Supervisor Miguel has said he will escalate the matter to a manager to try and get me compensated for the late delivery, but makes no promises. For now, I am not letting it go, not even for a small small R109!

ANOTHER THING, they will continuously hang up calls mid-conversation. Be persistent and CALL AGAIN until your issue is resolved.