URGENT FORMAL COMPLAINT – DISGRACEFUL SERVICE

I am extremely angry and frustrated with the shocking service I have received from PAXI. My parcel was sent on 15 November from Shakaskraal to Witbank, and it was supposed to be delivered on 21 November. Today, it is STILL not delivered.

For an entire week, there has been NO communication, NO updates, and absolutely NO accountability. The tracking shows my parcel stuck in Groblersdal, with no movement at all. This parcel was urgent, and this delay has caused serious frustration and inconvenience. I am paying for a service that PAXI has completely failed to deliver. This is unacceptable, unprofessional, and honestly disgraceful. I want an IMMEDIATE FULL REFUND of the purchase value and urgent action on my parcel. Sort this out NOW.