Unsatisfactory service from PAXI and pep employees

We are very disgusted with the services we have received from this service we sent a package to Eastern Cape and the package never reached the destination we never received any communication from anyone until we had to make enquiries and they have the nerve to say sorry for not offering insurance we even have that on record we will never use this service against and we will make it our mission to tell the world about this misconduct we spent over R5550 worth of items in the package we are not impressed we need some answers we have emailed and call and drove to more then one store to report this matter and not one manage came to help with our enquiry