Unprofessional unreliable no body should use u!

Hi I think this service is very unreliable and unprofessional you lost my parcel two weeks after I sent it but ur service said that it will be delivered 3to 7 business days then proceeded to send me a link to follow a pay out but never responded ur WhatsApp service provider is a bit when I call in no one gets back to me where is my parcel 3 weeks later???!!!