Undelivered parcel

I sent a parcel on the 1 September 2025 till today , i haven’t received any parcel . Scheduled delivery date was 12 September 2025. when i find out from their call centre they are so lost, glues less and unprofessional they keep on telling me unnecessary stories , they keep on telling me they escalating the matter, they will find out from the courier where is my parcel No feedback no thing . Please stay away from Paxi