They do not deliver

I have sent a parcel via PAXI PEP on the 11 August 2023. The parcel is was suppose to arrive tofay but apparently lying somewhere in a warehouse not near the PEP it is suppose to be delivered to. Customer service is the worst. I receiver need the parcel this weekend, they do not care that they have not delivered on their promise . All they can see is they will try deliver on Monday as courier do not work on weekends. I offered to even organise collection from the warehouse 90km the actual destination. The Agent Asiphe promised to be organising with the warehouse to deliver tomorrow and to call me back before 17h00 and she did not. Just before 17h00 I called and waa told she will call me. She did not. Called back again after 17h00 she was apparently on a tea break.

This is the worst service. Please if you need to send anything, find other ways. Paxi Pep do not care. Do not bother with Whatsapp agents, I started there before I called. They close your chats before anykind of resolution. The call center also on brand, no customer service whatsoever.