The Worst Courier Service Experience

The Worst Experience as a first time Paxi User. 13th October 25. I sent x2 Parcels Via Paxi as a small business owner x1 to Centurion another to Ottery. Let's start by saying the Cashier at Belhar Pep did not even offer me any insurance which I later heard was an option. So it takes about +- 7days to reach destination a week later I check up on my parcels ...its marked a delay 10 days pass I start getting worried and I follow up its a back and forth situation of where the parcels are. Then its not at the Drop off Pep. they cant get hold of the couriers.etc. the client from Centurion then goes to her pep to see what she can find out. only to discover that parcel was marked lost on the 14th Oct. already. no communication given to me whatsoever. im back and forth with call centre agents and on their WhatsApp lines.not resolving anything probably for 5 consecutive days. eventually we recieve a sms 2 Oct. her parcel arrived in Centurion. its now the 14th October I still have not recieved any feed back from PAXI I put in a claim lastweek which is worth less than half of the amount of my parcel that they are willing to pay me back coz I ddnt take out insurance. I took the claim as I am alrdy missing out on this deal had to pay customer back for not receiving her goods. lost my goods atleast I can get something back. also lose out on paxi fees.

Just for me to find out today the parcel has miraculously be found. on route to destination again no one contacted me whatsoever.....it has been the worst experience ever I DO NOT RECOMMEND PAXI TO ANYONE. I now still need to pick my parcel up myself as my customer doesn't want it any more anyway so what a situation i am in.

THANK YOU PAXI AND PEP FOR THE POOR SERVICE.