Terrible service from Paxi at Pep

I made a purchase on Yaga on the 1st Feb 2024 and it was set to be delivered through Paxi at Pep. When I collected the parcel a week later, I discovered one of the boots was missing from the courier bag. It seems the glue had become undone on one of the sides and it must have just slipped out. I returned to Pep the very next day asking them to check in the store thinking it might be there. They checked for me and it wasn't. I contacted the seller to check the Pep where she she had sent it from and they didn't have it either.

I then contacted Paxi and an enquiry was logged. After not hearing from them for a few weeks I called again and it was then escalated. I emailed a few times. Was asked to send pictures of the other boot to help identify its partner which I did twice. So it carried on a few more times.

It is now the end of August and they have still not had the decency to give me any kind of feedback.

It's been the worst customer service experience for me ever and I will never use their services again. In fact I will go as far as to insist on an alternative for a delivery in future.