Terrible service

My parcel was sent to the Kenilworth Cape branch on the 2 August and the expected delivery date to Johannesburg was the 16 August and on the 14 August i received a message notifying me of a delay. On the 15 August I then enquired calling the PAXI customer service line as well as their WhatsApp number and was told the parcel was still at the store and will be sent out. I have been calling daily and some agents tell me the parcel is out on delivery and yet I am not receiving any message stating that while other agents tell me the parcel is still at the store and emails have been sent to the courier company to deliver the parcel . D*** . The service is extremely terrible and my fear is for PAXI to now tell me my parcel is missing or lost , Please assist and schedule an urgent delivery for my parcel