Terrible Customer Service.

Absolutely ridiculous!!!!! It seems like staff are not trained properly and there are no consistent standard operating procedures between call center agents and store agents. My package was lost, I was not informed. We were told there was a delay and then I was told that we didn't take insurance, but the store attendance did not advise us on the insurance options. Communication was promised after calling PAXI, none received to date. No managers available to discuss incidents that are opened for almost a month. I am currently on the line 29/11/2024 for 23.16 minutes waiting to speak to a manager, there isn't a manager or supervisor to speak to, I was told that they are all in a meeting until 12. This seems to the norm with PAXI. I have had a terrible experience with PAXI procedures and escalation process