Terrible customer Service

Good Day

Im totally dissapointed with your customer service. I first called and was speaking to someone who answered my call and then put me on hold for 20 minutes only for them to hang up on me .

I called again and spoke to Busisiwe who was very rude and was not of any help and when i requested to speak to her supervisor she refused and told me shes working from home ,so if agents are working from home ,we do not have access to speak to supervisor or managers or is that why thy are extremely rude ?

Your agents have no customer service whatsover !!!

I need someone to get back to me asap regarding this matter and my parcel that i paid 3-5 days for but there has been no update since the 8th of July on your tracking system .

PAXI :) Parcel D*** dropped at P6472 PEP ROODEPOORT RETAIL CROSSING.To:P4721 PEPCELL JOZINI MALL.On:2020-07-06. *** or www.paxi.co.za