STOo using paxi as your delivery service

🚨 ALERT: STOP USING PAXI – THEY WILL LOSE YOUR PARCEL 🚨

I am furious with PAXI (PEP Parcel Service). Their service is unreliable, careless, and unfair.

On 5 December, I dropped off a parcel at PEP Fourways Mall with the 7–9 working days delivery option. The parcel was supposed to reach Edenvale Greenstone by 19 December.

On 22 December, I received a message saying there was a delay due to an influx of parcels. I accepted it because it was festive season.

But on 12 January, I got a message that my parcel was rerouted to Nkandla — a place I never chose or authorised.

On 13 January, I called PAXI and they told me the parcel cannot be found and is now lost.

The parcel contained items worth R1,800, and now PAXI wants me to submit a claim for only about R500.

This is NOT acceptable.

👉 They lost my parcel, and now they want to pay me a fraction of its value. 👉 This is theft by negligence. 👉 PAXI does not take responsibility for their mistakes.

I am warning everyone: DO NOT USE PAXI. They will take your money, lose your parcel, and offer you a joke of a compensation.

PEP/PAXI must be held accountable and must compensate properly for the full value of the lost goods.