Service at PAXI is the worst!!

My parcel D*** was sent to me on the 09th of April 2026, with a projection delivery date on the 16th April 2026. On the 17th, I received an sms saying that they will be a delay delivering my parcel. Two weeks later after, I tried following up, only to find out that my parce was sent to the wrong delivery store in Port Elizabeth. My parcel was meant to come to Joburg. I’ve been trying to follow through calls and WhatsApp texts of since then, with no actual help, until I called in during the 3rd week of May, and a lady actually helped me gave me hope. So apparently my parcel was taken back to the initial stroke in Limpopo, and has been there since. I’ve been following up to the point that I always ask the sender to check in with the store. Everyday is the same response, that the parcel will be picked up from the store before end of business, which never happens. I am frustrated and extremely angry because no one from Paxi takes it upon themselves to give me feedback or actually show and interest thereof. I need my parcel to be reimbursed asap!