Rude staff and no refund - DO NOT USE PAXI

I have said this for many companies in the past and I will say it again for Paxi - if I could rate this less than one star, I truly would because I do not believe that they deserve a rating of any kind. The Saturday before the unrest, I had taken three big parcels to send from Joburg to Pietermaritzburg for my cousin who is about to give birth in the next few days. Items of extreme importance as they would be needed from the time of the birth of her child. No one knew what the state of the country would be like that following week and as Pietermaritzburg, and specifically the Brookeside Mall I had chosen to send the parcel to was directly affected, my delivery was cancelled and Paxi informed me to come and pick up my parcel. However, when I asked for my money back I was told that their policy states that there is no refunds to be issued. How is it my fault that the country was experiencing an unrest, and as a result my package would not be sent out but I still have not received a full refund? That parcel did not even leave the store therefore in no way was a service fulfilled that would require me to pay anything to Paxi. That is R400 of my hard earned money that I have now forcefully given up and as a result, that has put a strain on my families expenses for the rest of the month. Additionally, I have had to pay for another courier service to ship the parcel out due to the urgency of it being delivered. All of this and the rudeness of both in-store staff and the customer service people that I have talked to. Your staff have no respect for customers and I will not be using this service ever again as a result.