Rude consultant, poor service delivery

A parcel was sent for me on 30/11/2021,as at today 14/11/21 I have not recieved the parcel. Called Paxi and spoke to one Geovanni, who could not assist in any way and eventually put the phone down on me when he realised he couldnt give me answers. I called again, spoke to Xabiso who told me my parcel is still sitting at the Paxipoint in Ermelo (has not been sent to me) am sitting here without an answer as to when I will get my parcel!