Request for refund of money taken for a delivery with no address

Hello, I'm calling about the plastic bags my brother bought from your store yesterday. He was told to post my graduation outfit, but the staff didn't ask for an address or store name to send to. Now I'm left with no way to receive my clothes, and I need them urgently. I request a refund of R320 as it's your store's mistake. Can we resolve this...#BlackFriday