Poorest customer services I have ever come across

I have never had an issues with sending goods with paxi until 25 November 2024. However that parcel that day is till date lost!! And getting hold of them is like pulling chicken teeth! No one answers the call Centre or you on hold for decades like someone who doesn't have work to do. Then you try the WhatsApp and gosh what a solid waste of time and energy. You wait for hours and then finally an agent responds and you have 90 seconds to respond back to him. Where in the world was this system arranged 👀 gosh i am appalled! And all I want to do is speak to someone but nope not an option. Parcel still missing. Tracker just says failed to deliver under investigation. It's 19 December, tried to log a complaint via the website, can't!!! They don't even have an email address and no1 till date has informed me of anything but my "claim has been scaled to an agent". Lord take the wheel!