Poor services

I am very unhappy with the service from PAXI. I sent a parcel on the 28th of March, and it was supposed to be delivered to PEP at Queenstown by the 9th of April. However, it has still not arrived. When I make follow-ups, I am told that the parcel is still at Pep Home Kirkwood, with no clear explanation or progress. This delay is completely unacceptable, and the lack of communication makes the situation even worse. I expected reliable and efficient service from PAXI, but this experience has been very disappointing. Please improve your delivery times and customer service.