Poor service_Sent from pillar to post

I went to Shoe City Tygervalley on the 19th of July 2022. I received an sms on the 22nd of July that the parcel was in East London. To my surprise I was called to by PAXI to be informed my parcel was never picked up in Cape Town. That was Thursday the 28th of July. The agent from PAXI said that the parcel must be open and a voucher number will be sent. I went to Shoe City, the parcel (D***) was opened. I was informed that a voucher number will be sent. I must go home. I called Shoe City on Sunday no voucher number was sent. I contacted PAXI via whatsapp (I spoke to Sihle) , I was told that the store will be contacted. I went to the store anyway. I went with the sales consultant to PEP stores. We were told that the system does not pick up the voucher number. We went back to shoe city. I contacted PAXI whatsapp again, then Ondela closed my enquiry on whatsapp without assisting me. Then I got Vuyelwa, who said we must go back to PEP now. Which we did new voucher still did not work. We then tried it at takkie town. It still did not work. Then both me and the sales lady phoned PAXI. I was informed by the agent that there are issues with the vouchers. And Sihle told the sales lady that there is nothing PAXI can do for us. I wasted 2 hours at Shoe City for nothing. My parcel is still at a shop that is being renovated They said i must come back the next day. I am working an 8-5 jobs. I must work back the hours for today. But PAXI does not seem to be bothered by that. I am really not happy about this poor service. What a waste of my time and energy. And I might lose business for this.