Poor Service – PAXI Failed to Deliver Parcel and No Feedback Provided

Poor Service – PAXI Failed to Deliver Parcel and No Feedback Provided

I am extremely disappointed with PAXI’s service.

My parcel was scheduled to be delivered on 05 January 2026, but up until now I have not received it. What makes this situation worse is that I have received no feedback or communication whatsoever regarding the whereabouts of the parcel.

There has been no explanation for the delay, no update on whether the parcel is lost, and no effort to keep me informed as a customer. This lack of communication and failure to deliver is unacceptable and shows poor customer service.

I am requesting:

Immediate feedback on the location of my parcel

A clear explanation for the delay

A confirmed delivery date or confirmation if the parcel has been lost

I hope PAXI takes this complaint seriously and resolves this matter urgently.