POOR SERVICE LOST PARCEL PAXI

I sent a parcel on 08 September from Westgate mall 18 parcels. The date of delivery was 19/09/2024 Client did not receive any pick up message. I called PAXI Call all Agents are unhelpful and they lie. What company does not have a supervisor or a manager, All these so called managers who earn big salaries are never available, are not resolving lost parcels . I was eventually helpe dby one lady to do a lost claim, to date nobody called, To put the cherry on top Thandeka today says the same thing no supervisor no managers, I have spent hundreds of rands calling PAXI and they just ignore you. PEP CELL in promenade a girl who worked behind till point at 11 o clcok today was rude and disrespectful and even goes as far to say and shout at me her name and TELL THEM I SAID NO PAXI BAGS - All I was trying to say to her is put up a sign as the QUES were very long to be told SORRY NO BAG 7 - 9 she has no smile, rude to coloured people and needs to be given soft skills training or customer service training THIS WOULD NOT HAPPEN IN A WHITE AREA-