Poor service from PAXI - ID ***

Good day,

Please kindly find this escalation of poor service from PAXI which will also be reported to Hellopeter.

Our parcel was sent from Pep Home in Harrismith on the 16th of May at 11H25.

According to the parcel tracking with tracking number D***, the parcel arrived at the PKL Cape Town Hub on the 28th of May at 09H33. Today is the 31st of May and we have still not received our parcel.

I have contacted the Paxi contact centre and they have logged a ticket with reference *** to follow up with the Courier and asked me to call back later for an update. When I called back later this afternoon the contact center Consultant informed me that the Courier responded saying that the parcel will only be delivered between the next 3 to 5 days.

This means that a parcel that was supposed to be delivered in 7 to 9 business days wont even be delivered in 14 business days.

I kindly request that this complaint be escalated as a matter of urgency.

Regards,

Willie Prinsloo