POOR SERVICE DELIVERY

Paxi is very unprofessional , I have not received my parcel D*** , which was meant to be delivered by the 15th October 2024 but to this day nothing has been delivered. I have made numerous follow ups and was told I would receive the parcel by the 17th and still I haven't received an sms of my parcel . I called again this morning and was told that it was delivered to the wrong store and it has been re assigned . This is the worst service and no resolution has been advised