Poor service delivery and incompotant staff

Very poor service delivery. I delivered a parcel to PEP in Brackenfell on the 02 March 2023. After community to multiple agents.. No result what soever I spoke to Xabiso on Friday the 10th March. I was told the parcel is still in Brackenfell he will call the store to find out where the package is. Then comes back he can't get hold of the store and reasures me delivery date will be no later that the 15th. On the e 13 March no changes of the paxi track parcel link, I contact the them again I spoke you Tebogo the same answers...They can't get hold of the store... This morning the 15th March I spoke to Thandazile. She even called me and said she will call me back with feedback regarding my parcel . No call back. I contact them again. Then Zethu could finally tell me today what the issue is with the scanners and the drivers did not want to collect or something..... That's not my problem. They need to address there incompatent people and fix thier processes. If the first agent attended to me properly they would of picked up the issue and could fixed the problem. There is no need for customers to bounce from one incompatent agent to another. It's unacceptable and so unfair fair man... I request to speak to a Manager multiple times. Response is there is no manager on the floor. What kind of business are this people running man. Today is the 15 March 2023 and my clients package is still at PEP Brackenfell. This is my bread and butter. No regard of other people. You try so hard to work hard and earn your money to feed your family. Then you get people like this that does things half ass. This is unacceptable.