Poor service by Paxi

I'm not fami**** with this service but the business I tried to support happens to use Paxi to send their merchandise. I'm waiting from the 19th of February and today is the 5th of March, still waiting. Apparently there was a one week delay that is not explained or communicated. If I make an enquiry, it seems like I'm irritating all parties involved. Wow!!! Just wow!!! I didn't choose to use such a poor service to start off with.