**** Poor Paxi Service

I sent a parcel on 7th June from Malmesbury Pep to Tekkitown Nelspruit and to this day the recipient still has not received the item!! When checking the tracking number online, it's still in transit and when i logged a query, i recieved a case closure email and nobody actually made contact with me regarding any feedback. When trying to call the centre number, I get cut off everytime I get to the part where I need to entre the tracking number in question and their WhatsApp line is always out of business hours. I have not received my payment from Yaga as the recipient has not received her item. We are both waiting for an outcome. This is absolutely disgusting service and I am fuming to say the least. I expect a resolution on this as soon as possible as this is **** Poor Business ethics.