Poor Operations

Was due to receive a parcel before the unrest but Paxi decided to take it back to the drop off store. I've been trying for over a week now to get it sent to a new location but every time I get different feedback from the consultants. Finally late last week they said that the sender needs to authenticate their ID before the package can be released to a new location that wasn't affected - which is already a strange operational process because the sender had already authenticated the package. I called back Tues morning because I hadn't received any feedback as to whether the package was finally on the move. Then the consultant tells me that he needs to re-call the sender to authenticate them again a 3rd time! Ridiculous. Will not be using this service again. And my package is still floating around at the sender store and I don't even know if it's still safe. Poor form.