POOR CUSTOMER SERVICE,NEGLIGENCE

I am not happy at all with their service and negligence they sent my parcel to a wrong location on top of that they’ve captured my parcel under someone’s details! I’ve been going back and forth with PAXI &PEP till today they haven’t told me anything tangible,it’s been more than 2 weeks I’m still waiting.Different Agents are working on my case and so frustrating I can’t concentrate at work because the customer is not happy and it’s costing my business.PEXI & PEP have been negligent and gave me a poor service as from the 08th of August 2024 I’ve been trying to solve this but still today I have no solution or any way forward