poor customer service

Hi PAXI I am disappointed with the level of service I’ve received from PAXI.

My parcel was sent on the 20th and after a failed delivery attempt, it was redelivered with an estimated delivery date of the 30th. Since then, I have been following up continuously with the call center, only to be met with empty promises and no real resolution.

For over a week now, I’ve been told that my query is being “escalated,” yet nothing has changed. What’s even more concerning is the unprofessional conduct of some consultants — from going silent on calls to repeating the same scripted responses without actually assisting.

I have also spoken to managers, and unfortunately, even that has not led to any progress.

At this point, I’m left with no choice but to raise this publicly, as the internal processes have completely failed me.

I would appreciate urgent intervention and a clear update on where my parcel is, and when I can realistically expect delivery.

This experience has been extremely disappointing.

PAXI