Poor Customer Service

I sent an email to the customer care asking if there is any other way for me to get the PIN sent to me since i am not currently in South Africa and so my SA number can't receive any sms's. I was assisted by Nkosazane Nonametsi, who gave me terrible service. Her first email response showed that she did not read my email and understand my issue. She then did not even try to find other ways to assist me, I had to ask so many questions to try and come up with a solution to the issue. At the end she asked for my details, i gave her my details and then she said they are wrong. Then i asked her who's details does she need exactly, because it's either she needs mine(the receiver) or the senders details, she did not specify and she just told me to contact the send and have them go to the store and change the details. Her demeanor and communication skills were so poor. And because of this i will not be using PAXI ever again and will not be speaking well of it to others either.