Poor communication and service.

Do not call the paxi customer service. Better yet do not send any parcels.parcels get sent to a hub where it can sleep for anything between 5to 10 days. My parcel was collected from the store 5 days after it was dropped off in Durban Then took 3 days to reach Cape Town hub. It was then delivered and rerouted to another store twice. I month later I'm still sitting without a parcel. Call center agents were called the last 6 days in a row. All they say is that they will email the courier to see where the parcel is. No feedback and no call back from managers as requested. Theysay the store is closedso they had to reroute the parcel. I've personally went to the store twice and they are open. For a company that promises delivery anywhere 8n the country the execution is lack Lustre at the very least.