Poor and reckless

I sent the parcel on the 4th of October 2025 and later to realize that the girl from pep store (Kempton Park) didn't click the right paxi number then I called on the 6th they fixed the issue on the 7th the parcel was rerouted now the parcel is nowhere to be found I have been calling and calling for almost a week now, I was help help by the agent Sibusiso Mvelane who escalated the matter and gave me case number *CSA001C371* I called the customer care and requested for the manager and the agent Nosipho said she doesn't have their superior number and herself she's working from home. @PaxiSouthAfrica your poor service is so disgusting and annoying.