Poor and ********** service

I went to Drop my package at Pep (PAXI) ON 6.02.2020, where I bought a bag that will take 3-5 days to arrive at the destination the PARCEL only arrived in Durban on 24.02.2020, and that is 2 weeks. The owner of the package noted that 3 items were missing and she alerted me. I contacted PAXI immediately and they told them they were going to investigate and come back to me. I waited and when I realized that time was running out and there was no reply I had contact again. The response I received was that the items that were missing were damaged, and I requested to send them as proof that they were in fact damaged, after waiting again she came back with an answer that they were discarded. Most of all I can't understand why they were discarded without telling me about the damage and hear my opinion or suggestion. I am so disappointed and disgusted with their service. I will never use their services again nor refer anyone to them.