Poor

D*** (parcel number) As a hustling young lady i order items from a former colleague of mine who is based in Mpumalanga Hazeyview and I resell them here in Johannesburg and she uses Pep Paxi to courier the items to my nearest pep which is Daveyton Mayfield square. So we have used this courier numerous times until the 13 October 2020 when i received a parcel which was clearly opened from original state and had been re taped with a brown tape, and please note that Pep Paxi does not accept a parcel taped with any kind of tape meaning the sender could not have taped the parcel which she also confirms.

The consultants at Pep cell Mayfield square were with me when they gave me this parcel taped with a brown tape which was alarming to all of us and i asked how they accepted this parcel because it has a brown tape. because i also needed to send out the items to my customers i then opened the parcel in the shop only to finds 3 of my items missing in the parcel and it all made sense why my parcel was taped with a brown tape.

I then asked the consultant to help me call paxi to report the ****** goods and we did. They asked me to send an email and the pictures of the parcel with the brown tape i do so immediately without fail, the lady on the other end of the call told me they would send an email and investigate on the matter. The matter was said to be escalated to Management and no response has been received from pep paxi team.

I called again and i was asked to resend the email with the pictures again as though i never sent the first one. No reference number is given, no response from from then as to how far they are with the investigation or refund because they also asked Goodness, the sender of the parcel to send another email with the invoice indicating the value of the ****** goods and there was so response at all till today from pep paxi.

Their customer complaints service is very poor and there is no query number whatsoever each call i make is like a whole new complaint because there is no reference number for each complaint.

Trust from my clients has been lost, my reputation has been *****ed and i have come out to look unreliable. I want my refund ASAP as i have paid refunds from my own pocket which means i have lost a lot of money over goods that were ****** by their courier people. Paxi has to be accountable and actually refund me. I am selling these goods to make a living as a single mother so please pay me back my money.

Regards, Refilwe