Pep Pexi doesnt want to deliver my parcel

Pep Paxi doesn't want to deliver my Parcel.

I received an SMS on the 23rd March at 13:10 confirming the reference number and that I will receive my Parcel within 7-9 working days. according to the process the 9th day was the 07/April/2021. I have been checking their lousy tracking system which gives you the option to chat Via What's app but no one is responding to my WhatsApp anymore instead I get time out responses. I spoke to Mogamad on What's app on the 09th April and he assured me the parcel will be delivered that Friday or during the weekend. Parcel was never received. he went on further and said he had sent an sms confirming that the parcel will be delivered on very Friday I spoke to him but I did not receive the sms, I told him the sms was not received, he confirmed on whats app that delivery will be done. To my surprise nothing came through. On Monday the 12th April 2021 when I tracked my Parcel the last activity on it was the 26 March 2021 at 01H10 when the parcel arrived at PKL JHB HUB nothing was done ever since, I sent another whats app message which was ignored I received time out response , I then called their call Centre spoke to Mogamad again I was told the parcel is with the courier service and that I should give it more time. I was told by Mogamad this was not in their control however since I last spoke to him I had No updates whatsoever. I have been checking and tracking the parcel but it has been at PKL JOHANNESBURG HUB from the 26 March, I checked again this morning NO activities were done last activity was 26 March 2021.

Terribly service, I am so upset and disappointed in Paxi's poor service.