Pep paxi the worst service...unprofessional staff

Parcel has not been delivered a weeks after expected delivery date. NO HELP FROM CUSTOMER SERVICE.

I CALLED THEM SEVERAL TIMES THEY KEEP SAYING THEY WILL CALL BACK BUT THEY DONT.

THEY GIVE ME A CASE REF NUMBER STATING TAKES 24 HOURS TO INVESTIGATE. ITS BEEN 2 WEEKS WITH NO HELP OR RESPONSE. CALL CENTER STAFF SOUND LIKE THEY DONT WANT TO WORK AT ALL . THEY OFFER NO ASSISTANCE.