PEP PAXI - Pay, have patience and wait.

This is the worst courier service in SA. On Sunday 24 Nov I posted a parcel to Molteno Eastern Cape on the option of 3-5 days. The parcel was supposed to arrive on Friday 29 Nov. On Monday 2 Dec I enquired and was told it was at Uitenhage, the Manager promised to phone me and the parcel would be at Molteno on 3 Dec. 3 Dec I contacted them, and was told to be patient, the day is still long. 4 Dec I contacted them again and was told to be patient, the parcel is now in PE, once again the Manager would have contacted me . 5 Dec I contacted them, now they do not know where is the parcel - it is somewhere with the couriers - they cannot phone the couriers and the Manager already left. Tomorrow it is a week since the parcel was supposed to be delivered, PEP is unable to tell me when it will be delivered - I must be patient, even though I paid the high price for fast delivery. Communication via WhatsApp is useless, Operators on telephone is insensitive and Email just told me I was supposed to take out insurance. Please refrain from using the total *********** and useless courier service.