PEP PAXI LOST MY PARCEL WITH NO ANSWERS FOR IT

I’m as furious angry and frustrated and no one is helping with my @Pep Paxi corrier parcel sent on the 16th September 2021 and the client was supposed to receive it by the 30th September 2021 till today nothing, The client is already requesting their refund since they needed what they purchased from me before the 9th October 2021.

Believe me I’ve tried all effort went back to the @Pep cell who’m I sent the parcel with them they gave a paxi number I’ve been calling from the 30th till today the 8th October no one knows where my parcel is, they all lying telling the same story of checking with the Wearhouse and with them it takes 4hours to respond to their query, everyday I get the same story but today they went all the way to cut my calls after asking me to hold twice, last agent person I spoke to goes by the name on Merriam the first one was a guy.

I get my call being cut off only because I query where can my parcel be and can it be located please, Pep paxi is on games with our small business and doesn’t take their customers seriously. As none of their call centre agent care to call me back after I made numerals query calls and worse they failing us as small business using their service, I’m going to take this as further as possible they will be surprised how we clued up on service providers as South Africans, we deserve better service than this.