Pep & PAXI Has ****** My Parcel – No Feedback, No Help, No Shame!

I am absolutely disgusted by the service I’ve received from PAXI. My parcel (Tracking No: D***) was sent on the 3rd of March and was meant to arrive by the 14th of March , it is now April, and I still have NO PARCEL and NO FEEDBACK!

The parcel contained brand-new Nike and Fila shoes , and at this point, it’s clear that PAXI has ****** my goods. Let’s call a spade a spade.

We have went to PEP Brakpan Plaza branch multiple times with no assistance. An email was also sent to PAXI, and we received a generic response full of empty promises. Since then? Dead silence.

We’ve had zero updates, no accountability, no refund, and no sign of the parcel. How do you lose a parcel and then ghost the customer?

I’m posting this here to warn others: DO NOT USE PAXI if you value your time, money, or belongings. They are unreliable, unresponsive, and quite frankly, ******** in the way they’ve handled this situation.

I want my shoes or I want my money. And if this isn’t resolved immediately, I will escalate this to the Consumer Goods and Services Ombudsman (CGSO) and beyond. Enough is enough!