Pep and Paxi courier service is poor at it best and lies within this service is extremely unacceptable, changing stories Not following courier procedure and blame the customer hell Nooo

I sent a parcel from PAXI :) Parcel D*** dropped off at P6507 PEP DBN DR YUSUF DADOO STREET. Destination: P0415 PEP BELLVILLE VOORTREKKER ROAD by 2022-02-10, after 14 days of Not receiving any notification of parcel pick up from the store I trace the parcel by calling call center on the 12th February 09H16 I've spoke to the agent who confirmed my parcel it still within the store,she will call to find out for me.she told Me the store said "parcel was over packed , courier refused to take it's" I asked her Why I was not told because Teller double check ✔️ if it's sealed ,no poles or wholes no damages etc only now you're are telling me that's courier refused to take sealed parcel because it over packed,she call again the store and came back saying parcel was damage By who? Me or the store as I left my parcel all in order Why I was not advise if it my fault then..she confess that "The Store was supposed to call Us the day courier left the parcel then us call you to inform you " But the store didn't call Us you need to come and pick up you'r parcel ,I told her I am in Capetown now I can't go to durban for something that's but not my negligence or my fault if the store followed The correct protocol or procedure I would have attended that's while I was still in durban Now I am being told different stories of which I don't believe non of them since you already confirmed that the store didn't contact Paxi as per policy how could I believe that My parcel was damage By me because I left it's in Good condition Even if they can view cameras for the Day my parcel was not damage if Store teller's do as they're please with our parcel I am liable for that? All I need it's my parcel to reach Capetown I can't pay double the amount for people who are pushing sales with our hard work money.no one Will collect the parcel in durban on My behalf , and I can't travel FROM Capetown to Durban and I am Not gonna pay twice for something I am 100% sure I Left it in Good condition.